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CBS Credit To Cash Analyst
Colgate-PalmoliveDel.Miguel Hidalgo, MXHace más de 30 días
Descripción del trabajoBachelor’s Degree in Business Administration,, Accounting , Finance, Economy or other related fields. Prior experience in a customer service environment Demonstrated ability for strong customer service and negotiation skills Prior experience with SAP, Word, Excel. Basic knowledge of order to cash process and customer payment applications English proficiency (Advanced or Bilingual)
No Relocation Assistance Offered
161771 - Del.Miguel Hidalgo, Mexico City, Mexico
About the Role :
The Credit & Collections Analyst will focus specifically on customer account collections for past due amounts.
What you will do :
Responsibilities include but are not limited to :
- Obtaining overview of customer account balances
- Generating past due notices to customer
- Contacting customers for payment and documenting their response
- Escalating collection issues to local sales staff and follow up with other departments
- Assessing and recommending escalated issues for write offs
- Generating and preparing periodic statements for customers
- Monitoring customer performance vs. payment commitments
- Refund assessment for customer and aging credit balances on accounts
- Reviewing and providing follow to different mailboxes and customer service needs
- Collection request efforts and follow up with other departments
- Analysis and assessment of charges customers have inquired
- Change of payment terms and set up with other departments
- Review and analysis of aging accounts, auctioning and follow up blocking of accounts
- Customer guidance and attendance to their needs to obtain first contact resolution
- Handle and control of customer portfolio managing backoffice work needed
What do you need for this position :