Business Development Specialist

About ZIM

In the fast-changing shipping world, ZIM Integrated Shipping Services has set itself apart as an independent carrier with a fresh, unique approach.

ZIM’s strategy as a global niche carrier offers distinctive advantages to customers worldwide. We have created a smart, efficient network that ensures stable, reliable services; and we have made it our mission to focus on the needs of our customers, which stand at the heart of all our decisions.

We make the most of our flexibility and creativity to provide premium services and solutions adapted to our customers’ evolving needs. Our professionalism is built on decades of experience and skill, and a history as trailblazers in the container shipping business.

At ZIM, we’re all about our people, and our people are all about the Z-Factor.

The Z-Factor is that special ingredient found inside all ZIMmers, no matter their role or title. It’s what gives our assets extra pizazz and makes our customers choose us again and again. It can’t always be described in words - but you can feel it’s there, always at your service.

It’s the spirit of innovation, it’s the can-do approach, it’s agility in thought and action, it’s the personal touch with both employees and customers.

Get ready to experience the Z-Factor for yourself.

We are looking for a dynamic and results-driven Business Development Supervisor to lead and support commercial initiatives, client engagement, and sales operations. This role is key to driving business growth through strategic client interactions, timely contract management, and accurate reporting. The ideal candidate will have strong communication skills, a proactive mindset, and experience in managing commercial pipelines and customer relationships.

Main Responsibilities :

Respond to client quotation requests via email, including EZ Quote promotions and special negotiations. Conduct follow-up and prospecting calls with clients to drive engagement and conversion. Upload all client interactions and calls into the CRM system. Ensure timely booking of BKs and BLs. Maintain organized records of delays and related documentation. Contact 100% of assigned clients consistently and proactively. Manage timely contract renewals and tariff updates. Handle SE and DG EQ calls as required. Update client contact information in database.

Requirements :

5+ years proven successful industry experience in Container Shipping Sales In depth market knowledge Customer Centric approach with established customer contacts Assertiveness Skills Have strong teamwork spirit, excellent team player English proficiency Fully proficient MS office Excel / Word / PowerPoint