S-E-SE Customer Service

A global manufacturing company is looking for an experienced Customer service to join our team, located in Mexico. We offer all the benefits of a top employer committed to further development, intercultural exchange and innovation We are looking for people who bring commitment and a sense of team spirit to every challenge they take on.

Expert Customer Service US Customers

Is responsible for customer service for selected customers, incl. all day-to-day operations between ADC, customers, LEONI production facilities & third part logistics

Tasks / Responsibilities :

• Manages day-to-day customer service for selected customers
• Coordination of day-to-day operations between Advanced Delivery Center (ADC), customers, LEONI production facilities & third party logistics
• Processes customer orders in ERP system of principle company, analyzes customer schedules against agreed contracts, incl. capacity and flexibility agreements and negotiates potential solution for deviations
• Monitors availability of required finished goods at ADC and initiates emergency measures if required
• Supports the dispatch process and outbound truck planning at ADC
• Supports the technical change process in ERP system of principle company
• Ensures accuracy of FG inventory in ERP system of principal company, supports cycle counting and stock take process at ADC
• Tracks ADC FG excess stock and takes necessary actions to reduce it
• Monitors KPIs in the area of responsibility
• Monitors customer satisfaction and coordinates actions in case of deviations
• Supports Sales for VCM related recharges to customers (obsolete material, freights, services)
• Demand management of NAFTA customers in SAP IBP and Interface to EMEA customers

Your Profile :

We are looking forward to meet you!

S-E-SE Customer Service MX-SON-Hermosillo SSH-HER0000A5