CSM Leader (Mandarin speaker)

AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analyzing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.

You are a technically savvy consultant who sees the fun in owning the discovery, solution design, validation, and competitive aspects of opportunities.

About the job

1. You are a product evangelist with the ability to educate on the business value of AI Rudder solutions through detailed solution demonstrations of the value points.

2. You translate and align our products to maximize the customer’s ROI on value.

3. Identify where best to utilize specialists and experts in the sales cycle while taking a technical leadership role within the deal cycle.

4. Conduct PoC / PoV to help customers understand the solutions to their business requirements.

5. You will work on multiple prospects simultaneously prioritizing through engaged communication with other teams or through partners.

6. Keeping up to date on our technology, you will have a chance to present at webinars, conferences, or other marketing engagements

You would have :

1. 5+ years of one or more of the following : Pre-sales and Project experience in Software-as-a-Service solutions.

2. Software background is to must-have, Key Account service experience is nice to have.

3. Project management, account management, problem-solving and analytics skills, service attitude, communication, and collaboration across teams.

4. Have business analytics experience and need to know SQL or other database languages.

5. Superior solution scoping abilities, using existing solutions and influencing new product development.

6. Strong Mandarin and English communication (a must). The ability to natively communicate in an Spinish language is a huge plus.