Service Delivery Manager. Telecommunications

Trinetix is seeking an experienced Service Delivery Manager to join the Service Delivery & Network Procurement unit within the telecom domain. In this role, you will act as the end-to-end owner of customer deliveries, ensuring the timely, high-quality delivery of network services. You will coordinate across internal teams, suppliers, and customers, managing all aspects of service implementation from order to activation.

The ideal candidate has strong experience in telecommunications service delivery, particularly within infrastructure, fiber, and DWDM technologies, and thrives in a fast-paced, customer-focused environment.

Key Responsibilities

• Manage end-to-end delivery of customer orders, ensuring fulfillment, quality, and on-time readiness.
• Coordinate with internal teams, field engineers, and third-party suppliers throughout the delivery lifecycle.
• Provide regular status updates to customers, addressing deviations or escalations proactively.
• Oversee the accurate registration of service components in internal support systems.
• Lead testing, troubleshooting, and service activation in collaboration with technical teams.
• Manage procurement and ordering of local tails, cross connects, and CPE equipment.
• Escalate issues impacting the Ready for Service (RFS) date and drive resolution.
• Conduct Early Life Support (ELS) for newly delivered services.
• Support Sales and Solution Engineers during customer meetings regarding delivery timelines and requirements.
• Participate in process improvement initiatives, recommending enhancements to systems and workflows.

Requirements

Skills & Attributes

Nice-to-Haves

Why Join Us

About Us

Established in 2011, Trinetix is a dynamic tech service provider supporting enterprise clients around the world.

Headquartered in Nashville, Tennessee, we have a global team of over 1,000 professionals and delivery centers across Europe, the United States, and Argentina. We partner with leading global brands, delivering innovative digital solutions across Fintech, Professional Services, Logistics, Healthcare, and Agriculture.

Our operations are driven by a strong business vision, a people-first culture, and a commitment to responsible growth. We actively give back to the community through various CSR activities and adhere to international principles for sustainable development and business ethics.

To learn more about how we collect, process, and store your personal data, please review our Privacy Notice : https : / / www.trinetix.com / corporate-policies / privacy-notice

Requirements