Senior Incident Analyst

The Senior Incident Management Analyst plays a pivotal role in ensuring the availability and reliability of Blackline’s products and services worldwide by minimizing impact, identifying root causes, and driving continuous improvement in our incident response processes. The ideal candidate will possess deep analytical skills, strong communication capabilities, and a solid technical background in IT infrastructure, cybersecurity, and / or service delivery.

Responsibilities include acting as an incident commander when needed, including outside normal business hours - updating key metrics for major incidents, leading blameless postmortems, and preparing customer-facing root cause reports. This role also engages in related operational processes, including change and release management.

You'll Get To :

• Lead major incident response efforts according to service-level guidelines. Organize, facilitate, and lead technical teams to work together to resolve major incidents.
• Design and continuously improve incident response frameworks, including playbooks, runbooks, and escalation paths, to support efficient incident handling. Translate business requirements into technical actions and ensure alignment between IT services and business needs.
• Act as the primary escalation point for critical incidents, ensuring timely communications and proper documentation.
• Perform root cause analysis (RCA) and drive post-incident reviews (PIR) with actionable recommendations and deliver the findings, such as incident summaries and root cause reports.
• Support team initiatives and contribute to department-wide projects and strategic deliverables.
• Collaborate with Change and Release Management teams to help with preventive measures and risk evaluation ahead of major deployments.
• Train and mentor junior analysts in best practices for incident handling and escalation.

What You'll Bring :

We’re Even More Excited If You Have :

Thrive at BlackLine Because You Are Joining :

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, ethnicity, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

BlackLine recognizes that the ways we work and the workplace itself have shifted. We innovate in a workplace that optimizes a combination of virtual and in-person interactions to maximize collaboration and nurture our culture. Candidates who live within a reasonable commute to one of our offices will work in the office at least 2 days a week.