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Csr For Us Storage Facility 14,000 - 16,000 Mxn

Csr For Us Storage Facility 14,000 - 16,000 Mxn

Brightdrop Virtual Assistants, LlcLeón, Guanajuato, México
Hace más de 30 días
Descripción del trabajo

We are currently hiring new team members in Mexico for a customer service solution for a Storage Facility Company in the United States.

We currently have 30+ agents working from home for them, so we know it's a very stable position.

Our client provides customer service for self-storage facilities in the US.

Examples of calls would be giving facility info, reserving units, offering payment solutions, upselling to larger units, etc.

The customer service team offers solutions, identifies opportunities, and serves thousands of customers - one at a time.

As part of the team, you'll play a front-line role by impacting the customer's experience - from scheduling appointments, answering questions and delivering great service.

Primary Tasks :

Effectively able to handle continuous flow of inbound calls

Accepting payments via phone

Assisting prospective customers and upselling services

Offering customer support via Live Chat

  • Job Types
  • Full-time, Permanent

Pay : $14,000.00 - $16,000.00 MXN per month

Paid Training :

  • 5-day training class
  • VA will be shipped company phone equipment for set up to train and work from home.
  • Required to attend and finish Training Schedule.
  • QUALIFICATIONS :

  • Excellent English skills (verbal and written)
  • 1 year of prior customer service experience in an English-speaking call center environment
  • 35+ WPM
  • Professional and friendly phone skills
  • Ability to work a flexible schedule
  • Ability to multi-task and use multiple software(s) concurrently
  • Friendly & empathetic
  • REQUIRED EQUIPMENT :

    Laptop / Desktop with i5 processor and 8GB RAM or higher

    Hard wired internet

    USB headset

    Schedule notes : 40 hours / week

    5 days / week with one weekend and one weekday off

  • Job Types
  • Full-time, Permanent
  • Pay : $14,000.00 - $16,000.00 per month

  • Experience
  • Customer Service Representative : 2 years (required)
  • Language
  • English (required)
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    Us • León, Guanajuato, México