Commercial Operations Support Supervisor

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price. Handles Manager's Calls as needed.

As Commercial Operations Support Supervisor oversees daily client support and operational service delivery for corporate clients. This role leads a team of support agents to ensure service excellence, accurate payment processing, and data integrity while maintaining compliance with internal controls and client requirements. The ideal candidate is a proactive, detail-oriented leader who can drive process improvements, enhance the client experience, and effectively collaborate across departments.

Client Support & Relationship Management

• Manage and resolve corporate client inquiries promptly and professionally.
• Act as an escalation point for complex issues, coordinating resolutions across departments.
• Monitor client activity to identify and address potential issues proactively.

Team Leadership

Payment & Transaction Oversight

Operational Audits & Data Integrity

Reporting & Metrics

Process Optimization

Compliance & Documentation

Communication & Collaboration

Qualifications

Additional Requirements

Salary 31,000mx

Voucher Bonnus 2,000mx

Internet Bonus 400mx

Medical Insurance

Dental Insurance

Life Insurance

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