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Sales Executive

Sales Executive

Marriott Vacations WorldwideMéxico
Hace 5 días
Descripción del trabajo

MAJOR DUTIES AND RESPONSIBILITIES

  • Prepares each day to meet guests as a professional sales representative through proper dress and grooming.
  • Adheres to standard work hours 7am - 4pm.
  • Greets each guest in a warm and friendly manner as specified during initial meeting.
  • Uses approved presentation and support materials effectively and exclusively.
  • Achieves individual established performance guidelines within established time frames.

Contributes to achieving overall site VPG, closing percentage at budget levels, as set by management.

  • Provides customer service to guest as specified in training and direction of management.
  • Maintains the highest level of company / competition product knowledge by attending all required training sessions.
  • Adheres to all established policies and procedures, and position requirements for licensures, certifications, etc.
  • Discusses terms and conditions, incentives, points, and product pricing with customers.
  • Effectively gains commitment from guest to purchase.
  • Completes demo and assessment rides on a regular basis with team leaders & sales managers for the purpose of providing effective coaching and motivation to improve.
  • Models and reinforces effective sales and customer service practices, behaviors, and results.

  • Participates in staff meeting and attends other meetings, such as seminars and training as required.
  • QUALIFICATIONS / COMPETENCIES

    Sales Ability / Persuasiveness - Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from customers.

    Work Standards - Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments.

    Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality; Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.

    Building Customer Loyalty - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty; Meets commitments

    Teamwork / Collaboration - Actively participating as a member of a team to move the team toward the completion of goals; Shares expertise with others; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Supports

    everyone's efforts to succeed; Listens to others without interrupting; Keeps emotions under control; and remains open to others' ideas.

    Lead by Example - Foster a common vision; lead others by setting the proper example; demonstrate consistency between actions and words.

    Motivate & Inspire Others - Encourage and empower the success of others; create enthusiasm, investment, and a desire to excel; gain support and commitment from others; promote a healthy life balance.

    Building Relationships - Build positive and productive working relationships with customers, subordinates, peers, superiors, business partners, and the community; encourage this behavior in others.

    Develop & Retain Talent - Coach and develop others; communicate views about performance honestly and directly, while consistently recognizing and rewarding good performance.

    Judgment / Decision Making - Identifying and understanding issues; problems, and opportunities; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.

    Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures; Changes approach or method to best fit the situation.

    Ethics and Integrity - Maintaining and promoting social, ethical, and organizational norms in conducting internal and external business activities; Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

    Stress Tolerance - Maintaining stable performance under pressure; handling stress in a manner that is acceptable to others and to the organization.

    Optimism - Consistently taking ownership of and a positive and confident approach to goals and tasks at hand; Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

    Oral Communication / Written Communication

  • Listens and gets clarification; Responds well to questions; Participates in meetings; Able to read and interpret written information.
  • Diversity - Shows respect and sensitivity for cultural differences; promotes a harassment-free environment.

    Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardles

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    Sales Executive • México