BILINGUAL CUSTOMER TECHNICAL TRAINER

We are seeking a fully bilingual (English and Spanish) Technical Trainer who is dynamic, organized, and passionate about delivering technical instruction, troubleshooting fundamentals, and repair theory for industrial equipment to both customers and employees.

YOUR ROLE AND RESPONSIBILITIES

• Must be fully bilingual in English and Spanish to effectively deliver training, prepare materials, and support diverse audiences across the Americas.
• Design and deliver dynamic, interactive instructor-led training on technical instruction, troubleshooting basics, and repair theory for industrial equipment to customers and employees.
• Prepare and develop instructional materials (manuals, handouts, visual aids, demonstrations, test stands, cross sections) to create an engaging and participatory learning environment.
• Set up and manage classrooms, including audiovisual equipment, training materials, product samples, and other necessary supplies.
• Deliver training professionally and engagingly, ensuring a positive learning experience through both discussion and hands-on practice.
• Collaborate with subject matter experts and departments (Technical Services, Marketing, Sales, Materials, Maintenance) to design, update, and improve training programs, resources, and materials.
• Research technical manuals, electronic media, and manufacturer resources to stay current and incorporate relevant information into training content.
• Continuously develop knowledge and expertise by attending system-specific and company-provided training programs.
• Apply a variety of training methodologies, tools, and technologies (including PowerPoint and other platforms) to maximize learning effectiveness.
• Partner with management to align training with customer and business learning objectives, and recommend opportunities for program improvements.
• Travel up to 50% of the time to deliver training at TVH Americas and customers' sites; manage travel logistics and expense reports in line with corporate guidelines.
• Support the development of company informational resources (e.g., e-commerce, make / model software) by researching and verifying product information for the Product and Procurement team.
• Share expertise and collaborate with team members to strengthen overall training efforts.
• Perform other duties as assigned, while demonstrating enthusiasm for TVH's mission, vision, and values.