Warranty Engineering - Automated Transmissions

Warranty Engineering - Automated Transmissions

Eaton’s IS VEH VGNA division is currently seeking a Warranty Engineering - Automated Transmissions.

What You’ll Do

Primary Function

The primary function of the Customer Experience Representative (CER) is to provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services, and assist with aftermarket sales / promotions. This individual will help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization, create and deliver custom training to customer experience representatives based on his or her discoveries.

Essential Functions

• Deliver industry leading customer support
• Improve the customers experience by improving customer up time and reducing the incident rate
• Document all applicable customer contacts / warranty claims in related software systems.
• Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair.
• Assist with employee on-boarding and training as needed.
• Represent the Roadranger Customer Experience Center in cross-functional teams and project as needed.
• Embrace continuous improvement and efficiency activities that lead to positive impacts to the business
• Assist managers with building a cross-functional and flexible support organization to meet future support requirements

Qualifications

Basic qualifications

Preferred

Additional Information

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

Seniority level

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