Default Collector Supervisor

Motivate the collection staff and manage and critique and counsel individual collectors

• Appraising performance; Rewarding and disciplining employees; and addressing complaints and resolving problems.
• Interact with and provide performance results to clients, and internal staff as needed.
• Detect and communicate "systems" issues to senior management and the IT department
• Conduct one to one's and prepare annual reviews for collectors located in the Scottsdale office
• Manage portfolio performance with the use of Phoenix reports including, but not limited to :
• Roll Rate, Daily Trending, Summary Delinquency, Collector Stats
• Understand and articulate collections reports including, but not limited to :
• Roll Rate, Daily Trending, Summary Delinquency, Collector Stats, Payments to delinquency accounts
• Enforce collections compliance including, but not limited to :
• TCPA, FDCPA, State Laws, Collections case law
• Serve as a backup to managers of the MCCT and the operations team as needed
• Run the Console (should eventually have the ability to demo the console and train console users)
• Run the Dialer (should eventually have the ability to demo the dialer and train dialer users)
• Perform all collections procedures as documented in the Global Procedures Folder, held by I / A
• Work closely with clients to discuss strategy, portfolio placement performance, communicate account escalations, process account review tier.
• Strong focus on implementing collection strategy and utilizing industry tools and best practices to optimize overall collection results.
• Qualification / Requirements
• Must
• be detail oriented and organized
• Must
• have excellent analytical skills
• Must
• be willing to travel 3-5 times a year
• An accounting or finance degree, or equivalent combination of education and experience
• collections experience (5 years), supervisory / management experience (3 years), predictive dialer management, a plus.
• Prior experience in performing quality assurance review
• Knowledge of FDCPA and State rules and regulations.
• Basic knowledge of Timeshare industry a plus.
• A thorough working knowledge of Microsoft Office products.
• Must be highly motivated and capable of leadership by example.
• Proven leadership experience and the ability to provide support and direction to develop and motivate a team.
• Ability to effectively present information, both written and oral, and respond to questions from clients, customers and department / group managers.
• Must be accurate, detail oriented, possess excellent organizational skills and demonstrate the ability to manage multiple tasks.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to read, write and speak English fluently, Bilingual (English / Spanish) a plus.
• Must be willing to work in excess of 40 hours per week when business conditions or special projects make such scheduling necessary.
• Must willing and able to travel to the Mexico City office and as required by clients / projects.
• Salary
• 25,000.00 - $27,000.00 per month