Field - After-sales engineer

The Green Recruitment Company is in the search of a Field - After-sales Engineer to provide technical support for field and remote service activities to work with clients and other stakeholders resolve issues related to Battery Storage Systems.

Key Responsibilities :

• Oversee and perform all on-site technical tasks, including commissioning, preventive, scheduled, and corrective maintenance.
• Focus on resolving post-sale issues efficiently, reducing system downtime, and ensuring fast recovery through strong customer communication and effective information sharing.
• Monitor and assess product performance by working with the monitoring team to analyze operational data from BESS systems, coordinating closely with HQ and the EU technical team.
• Identify and propose technical solutions by collaborating with the HQ team to ensure prompt resolution of system faults.
• Take part in field activities such as system commissioning, troubleshooting, and regular maintenance.
• Assist the help desk team with technical support calls and ticketing system management.
• Work under the guidance of the HSE Manager to assess risks and approve operational procedures that align with HSE standards and regulations.
• Finalize and manage the spare parts list, addressing obsolescence and ensuring compatibility of replacement parts in collaboration with the LATAM and HQ teams; maintain and control stock, consumption and supply chain planning.
• Ensure local teams and service partners are equipped with the necessary tools and spare parts for uninterrupted operations.
• Work closely with the Technical and Training teams to maintain high service quality standards during field operations.
• Collaborate with local service teams, including managers, technicians, and service partners, to ensure smooth and effective technical support.

Required Skills & Qualifications :