Service Delivery Officer (Data)

Who are we?

We are South Europe Technologies (S.ET); the IT, Data and Operations Shared Service Center of BNP Paribas Personal Finance, with delivery centers in Spain and Portugal, providing the best solutions to BNPP PF entities around the world such as Cetelem (specialized, between others, in financial partnership of major retailers, consumer goods companies and car dealerships).

Among other services, our portfolio is composed of :

• Applications Management (Architecture, Project Management, Development, and Quality Assurance).
• IT Risks & Cybersecurity Services.
• Platforms Management.
• Data Analytics and AI.
• Operations.

Our offices are in Spain (Madrid) and Portugal (Lisbon, Porto). The company brings together over 200+ employees, with expertise in various technologies (Java, .Net, Python, Tibco, APIGee) and other operational roles (Functional Analyst, Project Manager, Business Analyst, Auto Stock Financing operators). We keep growing!

About the job

Main responsibility :

The Data Service Delivery Officer will be included in the organization of Personal Finance (PF) IT Data Tribe (Central) and / or PF subsidiaries’ local squads in a Time & Material service, to support subsidiaries in BAU (Business As Usual) activities regarding their data IT systems (daily monitoring, incident, problem and change management, deployment coordination management with IT OPS, …) and in identification & implementation of project’ tasks that imply new infrastructure and / or changes.

In this context, your functions will be :

o In case of an issue and / or a delay with processes and / or flows, make sure the right teams are handling the problem, and the entity is properly informed as soon as possible.

o Other environments may be included in this monitoring task, but the priority is always Production.

o Regular communication toward the entity that will give them the right visibility on the evolution of the issues.

o Support the different teams in troubleshooting and resolution of data-related issues

o Responsible for ensuring that Changes by the IT OPS are made (monitor, report, communicate).

What it is in for you :

What we are looking for :

Good knowledge of :

Full understanding of :

Optionally / as a plus

Skills : Behavioural Skills

Transversal Skills

Tools - Methodologies - Technologies

o Excel

o Word

o Power Point

Language skills :

Proficient in English (Reading and writing - B2 minimum).

Nice to have : French (Reading and writing).

About our culture :

We are proud to create, maintain and develop business solutions for BNP Paribas Group entities around the world, while keeping a high level of service and providing added value to our customers.

Working in an Inclusive and Multicultural environment, we encourage everyone to develop their talents and skills, offering various career opportunities and internal mobility programs, within local SET teams or in other entities within the Group.

We value our employees’ experience by keeping a well-balanced environment with flexibility regarding the work schedule and care for everyone’s personal time.

We embraced a hybrid way of working because we believe social connection always adds value to our day-to-day activities.

Benefits :

Diversity and inclusion commitment

BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity / paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.