Quality Customer Service Leader

Overview

Join to apply for the Quality Customer Service Leader role at Valeo .

Valeo est une entreprise mondiale de haute technologie; this role is part of the Site Quality / Quality - Field operational area. Job posting date : 2025-07-30.

Responsibilities

• Field Early Warning procedure : Detect field claim spikes with FEW triangles, analyze factors, create red flags until the 15th of each month.
• Link VIM with Red flag within 48h to ensure quick collection of the “Right” parts, if known issue or VIM FEW to ensure timely action.
• Monitor the 3MIS claims for each claims category and confirm effectiveness of containment actions.
• Maintain customer part number in WINGS to ensure compliance with Valeo product hierarchy.
• Field returns analysis : Ensure warranty return sample is secured and follow the Valeo warranty part analysis procedure, complying with Customer and Valeo QRQC requirements, including timing.
• Interface with OEM quality and service teams, Dealers and End users to support warranty concerns and collect detailed field data; present information to customers as required.
• Define warranty liability with Customer : technically analyze the warranty part and present the % of Valeo liability on the failure; seek agreement on liability.
• Statistical analysis of customer warranty data and escalate any risks related to quality or cost.
• Maintain good cross-functional team communication : relay customer feedback and field analysis to various teams and drive QRQC-based solutions.

Qualifications / Requirements

Position details

More information

Join Us! Valeo is a global technology company with a diverse, multicultural environment and opportunities for career growth. More information at Valeo’s website.

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