Service Delivery Manager - Payments industry

Service Delivery Manager - Payments industry

Join to apply for the Service Delivery Manager - Payments industry role at Global Payments Inc.

TSYS, a Global Payments company, is the payment stack for the future and operating in more than 75 countries around the world. We process billions of card transactions each year.

We are looking for a Service Delivery Manager to be part of our team in Mexico. If you are pursuing professional development and would like to be part of our amazing growth in Latin America & The Caribbean, apply today and join our award‑winning Fortune 500® company!

Responsibilities

• Responsible for the holistic management of two to three clients (depending on level of service complexity) and their production services, including any additional associated processing services and products.
• Develop and deliver continuous service improvement plans and initiatives for clients and their use of Global products or platforms. Discuss root cause analysis to follow action plan implementation.
• Manage services transition into BAU by working with the relevant business areas via stakeholder management, in the transfer of new clients, products and platforms on go‑live.
• Conduct regular service reviews with allocated clients and partners, acting as a client advocate with multiple internal teams to address any service deficiencies and escalation of partner issues.
• Act as client escalation point in the event of need for Severity 1 incidents.

Minimum Qualifications

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Project Management and Information Technology

Industries : Financial Services and IT Services and IT Consulting

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