Technical Program Management Lead

IT Service Desk Specialist who is a sharp go-getter! You should be customer-centric, a problem solver, caring, honest, observant, humble, rational and above all else self-aware. To be successful here you should not be shy and be ready to address any task big or small. We are looking for someone who is collaborative, has a good work ethic and enjoys being part of a diverse team across the globe.

• A minimum of 5 years of professional experience in project management.
• At least 3 years in a senior project management role.
• Familiarity with ticketing systems, procurement systems, general project management tools and Scrum tools.
• Proficient in Google Workspace and / or Microsoft Office Suite ( Sheets / Excel, Slides / PowerPoint, Google Mail, Google Docs / Word).
• Strong organizational and multitasking skills, able to thrive in a dynamic environment.
• Excellent team collaboration abilities.
• Strong analytical and problem-solving skills.
• Demonstrated success in building lasting team relationships.
• Background in IT Infrastructure, Zoom, and Technology projects.
• Proven adaptability to navigate uncertain and challenging situations.
• Project Management Professional (PMP) certification is a plus.Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to champion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

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