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ITSM Manager (Jira Service Management Specialist)

PetcoQuerétaro, Mexico

Hace 10 días

Descripción del trabajo

Job Description :

Drives the design, development, implementation, and maintenance of our IT systems, infrastructure, and applications. This position requires strong leadership, technical expertise, and a strategic mindset to ensure that our IT solutions align with the company's objectives and meet the needs of our internal stakeholders.

Duties & Responsibilities :

Lead and manage a team of IT engineers, providing guidance, support, and mentorship to foster a collaborative and high-performing work environment.
Drive the planning, design, and implementation of IT infrastructure, systems, and applications, ensuring scalability, reliability, and security.
Collaborate with other departments to understand their IT requirements and provide technical expertise and solutions to support their business objectives.
Evaluate emerging technologies and trends, and make recommendations for adoption to enhance our IT capabilities and competitiveness.
Establish and maintain IT engineering standards, policies, and procedures to ensure consistency, efficiency, and compliance with relevant regulations and best practices.
Monitor and analyze the performance of IT systems and infrastructure, identifying areas for improvement and implementing solutions to optimize performance and mitigate risks.
Manage vendor relationships and contracts related to IT engineering services and solutions, ensuring service level agreements are met and value for money is achieved.
Lead and participate in cross-functional projects and initiatives, representing the IT engineering team and ensuring successful outcomes.

Minimum qualifications :

Bachelor's degree in Computer Science, Information Technology, or a related field; advanced degree preferred.

Proven experience 6+ in IT engineering, with a focus on system design, infrastructure management, and application development.

Demonstrated experience of at least 2 years in a leadership or managerial role, with a track record of building and developing high-performing teams.

Strong technical expertise in areas such as networking, cloud computing, virtualization, cybersecurity, and database management.

Excellent communication skills, with the ability to effectively collaborate with cross-functional teams and communicate complex technical concepts to non-technical stakeholders.

Strong analytical and problem-solving skills, with the ability to think strategically and drive innovation.

Relevant certifications (e.g., ITIL, CISSP, PMP) are a plus.

This role will work hand in hand with people throughout the Tech organization.