Business Integration

About the job

HCLTech is a global technology company, home to more than 218,000 people across 59 countries, delivering industry‑leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2024 totaled $13.7 billion.

The primary purpose of this position is to execute Customer Business Integrations for customers agreeing to work with US Foods standard integrations. This role will review requirements, identify any potential gaps and / or missing requirements, and update status daily. Support ongoing integrations and troubleshoot issues for quick resolution.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Review project assigned for potential gaps and / or missing requirements necessary to fulfill the business request
• Manage their Dashboard daily and update accordingly
• Deactivating integrations in all systems when needed
• Notify appropriate teams internally as needed based on specific project needs
• Documents project extracts, company, and contact records
• Maintain and protect customer relationships with excellent customer service
• Document completed projects in application and distribute material to customers, internal departments, sales training, update applications / systems required
• Development and user test customer business integrations credentials, formats, data flow for production and successful delivery to the end user
• Deliver completed customer integrations meeting all procedures & process flows
• Thorough testing and documentation and notifications to those who need it
• Obtaining signatures on legal documents, distribution of documents and storing in a designated repository
• Obtaining customer approval / sign off
• Additional tasks and assignments as needed

RELATIONSHIPS

Internal : Management, Team Members, Sales (Various Levels), Operations, IT Development, and IT Support

QUALIFICATIONS

Education / Training : B.S. / B.A. Preferred not Required

Related Experience :

Knowledge / Skills / Abilities :

We offer a competitive package that includes

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Technology, Information and Media

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