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Voice Network Engineer

Voice Network Engineer

HCLTechMexico
Hace 19 días
Descripción del trabajo

We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and passionate, raising the bar for excellence on a regular basis. We, in turn, work hard to bring out the best in them as we strive to help them find their spark and become the best version of themselves that they can be. If all this sounds like an environment you’ll thrive in, then you’re in the right place. Join us on our journey in advancing the technological world through innovation and creativity.

Why Us

  • We offer End-to-end digital transformation expertise that helps clients from strategy through execution.
  • We work with the biggest brands, offering the opportunity to be a part of industry-leading work We are invested in your growth, offering learning and career development opportunities at every level to help you find your spark
  • We offer freedom and flexibility on the job, empowering our employees to make decisions
  • We offer a virtual-first work environment, promoting a good work-life balance and real flexibility Our company is extremely diverse with representation of 165 nationalities
  • We offer the opportunity to work with colleagues across the globe
  • We offer comprehensive benefits for all employees
  • We are a certified great place to work and a top employer in 25 countries including Romania, offering a positive work environment that values employee recognition and respect

Key Skills / Knowledge : 8-10+ years of experience in Cisco Call Manager, Voice gateways & Unity Connection voice mail services, Attendant Console, IM&P, UCCX and Expressways

Cisco Unified Communication & Collaboration expert who can conduct “as-Is” studies of existing requirements, design future state solutions and help in E2E implementation of IPT Platform

Conceptualizing and developing prototypes quickly in working with the product and architect.

Engaging in engineering and development discussions, contributing to the conversation, providing your own opinions, asking thoughtful questions for clarification, and enriching the environment.

  • Hands-on experience on CUCM & Unity Connection version 8.x - 12.x
  • Have clear understanding on VOIP protocols like SIP, H.323 and MGCP
  • Hands-on experience on Cisco C series and B series server along with Esxi 5.0 or 6.0
  • Strong knowledge on configuration and implementation of Cisco UCC.
  • Feature configuration experience like Jabber, SNR, Presence, hunt groups, Hunt pilot, Voice mail boxes, TAPI.
  • Understanding of CUCM, Gateways & Unity connection prevent & maintenance & backup / restore procedures.
  • Documenting design and build to enhance the technical documentation of solution
  • Have clear understanding on Telecom infrastructure protocols like ISDN and analog signaling.
  • Understanding on PLM, PCD for Migration and deployments
  • Contact Center express deep understanding of Queues, Skill, team’s configuration etc.
  • Have clear understanding about UCCX historical & online reporting & CAD and Finesse agent desktop.
  • Excellent troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time.
  • Answer any questions related to design and architecture while on P1 Bridge.
  • Must be able to participate and represent the team in Change and Incident management meetings.
  • Should have good knowledge of ITIL Processes awareness and adhering
  • Should have experience on Gateways.
  • Work with Third Party Providers to assist in Problem resolution of telecommunication Problems.
  • Report on Telephony Problems within established time frames.

    • Other Key Technologies :

  • Experience with modern cloud architectures and technologies
  • Scripting knowledge of UCCX.

    • Professional skill

  • Ability to work in large teams and manage project milestones
  • Excellent communications & Effective presentation skills
  • Ability to develop requirements based on client inputs
  • Performance / Status reporting to project leads and leadership
  • Ability to work effectively in a remote, virtual, global environment.
  • Knowledge on ITIL process like SLA management with detailed understanding on classification of (P1, P2, P3, P4) Incidents(tickets), Change management.
  • A strong customer focus, with the drive and attitude to go above-and-beyond to deliver on commitments.
  • Open for 24x7 availability
  • Possess outstanding interpersonal and teamwork skills
  • CCIE Collab Certified

    • Certifications Required – CCIE.

    What we offer

  • Meal Support
  • Saving Fund
  • Multinational colleagues & projects
  • Health & Life insurance for you and your family
  • 30 days Christmas bonus

    • For latest updates, follow our page : https : / / www.linkedin.com / showcase / hcltech-mexico /

    Seniority level

    Seniority level

    Mid-Senior level

    Employment type

    Employment type

    Full-time

    Job function

    Job function

    Information Technology

    Industries

    IT Services and IT Consulting

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