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Driver Operations Specialist

inDriveMexico

Hace 4 días

Descripción del trabajo

We are a highly-regarded, high-tech unicorn company; we have been making a positive impact globally since 2013 by harnessing the power of innovative mobile technologies. With our cutting-edge solutions and dynamic work environment, we provide a unique opportunity for individuals to be a part of a team that is changing the lives of millions for the better!

We are expanding our Ride-Hailing Department and we're looking for a Driver Operations Specialist to be responsible for managing our driver operations process in their given region.

Please notice that CVs in English will be considered primarily.

What you will do :

Driver Acquisition and Onboarding Develop and execute strategies to attract new drivers through offline channels.
Oversee the onboarding process, ensuring a seamless and efficient experience for new drivers.
Work closely with marketing and acquisition teams to optimize recruitment campaigns.
Driver Engagement and Retention Implement initiatives to improve driver engagement and satisfaction.
Monitor key performance indicators KPIs related to driver activity and retention.
Conduct driver feedback sessions to address concerns and improve overall experience.
Ensure teams are meeting targets for driver acquisition and activation.
Optimize field team performance through coaching, goal setting, and performance tracking.
Performance Monitoring and Data Analysis Track driver supply, activation rates, and overall marketplace health.
Analyze data to identify trends, challenges, and areas for improvement.
Compliance and Quality Control Ensure that all drivers meet the platform s quality and compliance standards.
Oversee background checks, document verification, and driver training proc

What we expect from you :

Advanced English proficiency : Both written and verbal communication skills are required

Strong understanding of the sales funnel and how it applies to driver acquisition

Proven customer relationship management skills, particularly in managing large-scale recruitment efforts

Intermediate or Advanced Excel skills , with the ability to analyze data, create reports, and track KPIs

Availability for business travel

Education and Experience : Bachelor s degree in Business Administration, Operations Management, Industrial Engineer or a related field.

3+ years of experience in operations, sales, or field team management, preferably in ride hailing or delivery.

Familiarity with ride hailing operations, driver engagement strategies, and marketplace dynamics.

Experience in managing both online and offline driver acquisition strategies.

We offer :

Competitive salary range.

Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company