Operations Director - Logistic Services

Business Unit General Manager of Worker Operations

másLabor is seeking a Business Unit General Manager of Worker Operations. This position is responsible for leading a key business unit inside of the másLabor organization. The primary role will be leading all aspects of recruiting, logistics, worker coordination and temporary onboarding of foreign workers for our clients. The team this person will lead serves as the bridge between client services and foreign worker facilitators in the sourcing country for the labor. The primary duties involve managing the P&L for the business unit, ensuring the smooth coordination of visa workers’ transition from home country to client work site in the US, government compliance and maintaining effective communication between facilitators, employers and workers.

This role requires strategic thinking, excellent organizational skills and the ability to lead cross-functional initiatives to enhance employee productivity and operational efficiency. This position will consist of leading teams of company employees as well as collaborating with the Director of Vendor Management and additional vendor partners in multiple countries where másLabor recruits temporary workers for our clients. The Business Unit General Manager is also responsible for aligning worker operations with the company’s broader goals and values.

MásLabor helps American businesses and farms thrive through comprehensive services related to foreign non-immigrant guest-worker programs. As a Virginia-based employer, we are the national leader in our industry, representing hundreds of businesses across the United States that depend on these programs to meet their seasonal or temporary labor needs.

We work with a diverse group of employers across the country, assisting them in securing capable, reliable, legal labor. Where businesses struggle to recruit for tough-to-fill seasonal jobs, másLabor navigates the foreign labor certification process on their behalf, allowing them to focus on what is most important : running their business!

Role Responsibilities

• Leadership of a diverse team of employees
• Ownership of all worker data management
• Collaboration with IT to drive functional and efficient systems to enable worker coordination efforts and seamless flow of data from worker facilitators to másLabor
• Working closely with the Director of Vendor Management to ensure open channels of communication on worker facilitator performance and service level agreement (SLA) adherence
• Field worker-related inquiries and coordination with worker facilitators and data management to resolve escalations
• Oversight over all domestic service offerings with a small team for administrative support, to include :
• Named petitions
• Domestic referral assistance
• Housing consultations
• Worker onboarding
• Worker-document repository
• Participate in strategic planning to align worker operations with long-term company objectives.
• Maintain open lines of communication to ensure alignment between worker operations and organizational goals.
• Monitor and analyze workforce performance metrics, addressing inefficiencies and driving continuous improvement.
• Support professional development initiatives, including training programs and mentorship opportunities.

Operational Management

Team Leadership and Development

Performance Management and Reporting

Cross-Functional Collaboration

Compliance and Ethics

Required Qualifications

Education and Experience

Skills and Competencies

What we're looking for

Preferred Qualifications

Compensation & Benefits

Job Type : Full-time

Expected hours : 40 per week

Pay : MX 1,100,000 - MX 1,500,000 / yr

Schedule : Monday to Friday

Work Location : Remote (Texas-based; looking for candidates in the Houston or Dallas area)

Equal Opportunity Employer

másLabor is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other protected status as defined by applicable law.

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