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Whether you’re an experienced professional or just getting started, your contributions matter at Fortra. For over 40 years, our employees have enjoyed rewarding careers that challenge them, support their growth, and inspire them to think and act boldly to make a real impact. If you’re passionate about tackling meaningful challenges alongside talented team members committed to helping each other succeed, all while having lots of fun, we want to hear from you. We offer competitive benefits and salaries, personal and professional development opportunities, flexibility, and much more !

At Fortra, we’re breaking the attack chain. Ready to join us?

This position is responsible for the planning, installation, implementation, and training of Fortra Power software solutions for customers, specifically for our Robot and Powertech brands.

WHAT YOU'LL DO

• Deliver complex software implementation projects from contract acceptance through to Go Live.
• Guide customers through best practice processes to help ensure successful adoption of solution.
• Work closely with the assigned Project Manager to ensure accurate description of services, including estimate of effort and completion date.
• Create high level acceptance test plans to confirm solution functionality and demonstrate functionality to customers.
• Configure and document software settings and deployment architecture to meet Fortra and customer requirements.
• Resolve any identified issues or concerns related to the software implementation.
• Document and escalate complex issues to Support.
• Train end users, answer software questions, and provide training aids.
• Work collaboratively to assess impact of change requests for effort estimation and capacity planning purposes.
• Provide communication of task status to Project Manager through regular status reporting and other presentation vehicles.
• Assist in the monitoring of project-related issues or escalations (of an urgent or high priority nature) and build response strategies and actions to address issues.
• Travel up to and sometimes more than 25% to customer locations.
• Other duties as assigned.

QUALIFICATIONS

Ideal candidates will also have :

Visit our website to learn more about why employees choose to work for Fortra. Remember to connect with us on LinkedIn .

As an EEO / Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

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