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Empleo en Mexico

Última actualización: 24 hace días
Support Agent

Support Agent

DrBalconyMX
Teletrabajo
Solicitud rápida
This role involves communicating with users to understand their problems, providing quick resolutions for non-technical issues, and filtering out real technical bugs to escalate to the First-Level ...Ver másÚltima actualización: 25 hace días
Wine Sales / Wine consultant

Wine Sales / Wine consultant

Club MedMexico
In one of our resorts in Mexico, Caribbean or Canada.Be knowledgeable of all wines on the wine list / Basic knowledge of wine and spirits. Fluent in English, any other language a plus (, Spanish).Cl...Ver másÚltima actualización: hace más de 30 días
Global Corporate Banking - Analyst

Global Corporate Banking - Analyst

JPMorgan Chase & Co.Mexico, Mexico
A tiempo completo
The Global Corporate Bank manages.Morgan's overall relationships with large corporations and public sector organizations globally to solve problems for clients and help them to grow.We help our cli...Ver másÚltima actualización: hace más de 30 días
Senior Manufacturing Test Engineer

Senior Manufacturing Test Engineer

NVIDIARemote, Mexico
A tiempo completo
NVIDIA's invention of the GPU 1999 fueled the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing. More recently, GPU deep learning ignited mode...Ver másÚltima actualización: hace más de 30 días
Part Time Account Manager for Email Marketing Agency (US Based / Remote)

Part Time Account Manager for Email Marketing Agency (US Based / Remote)

PairedMX
Teletrabajo
Solicitud rápida
Our client is seeking an experienced Account Manager to join their email marketing agency.As a key member of their team, you will be responsible for managing client relationships, ensuring seamless...Ver másÚltima actualización: 25 hace días
Desarrollador Liferay Experienced

Desarrollador Liferay Experienced

NEORISMexico
En NEORIS es un acelerador Digital que ayuda a las compañías a entrar en el futuro, teniendo 20 años de experiencia como Socios Digitales de algunas de las mayores compañías del mundo.Somos más de ...Ver másÚltima actualización: hace más de 30 días
Billing Collector

Billing Collector

CHUBBMexico
Ejecutar a diario y al día las actividades y operaciones administrativas de cobranza por medio del seguimiento de la plataforma de las actividades asignadas para la atención y servicio al cliente (...Ver másÚltima actualización: hace más de 30 días
NET Dynamics 365

NET Dynamics 365

Innova SolutionsRemote, México
Innova Solutions is immediately hiring for a NET Dynamics 365.Duration : Full-Time employee with Innova Solutions.As a NET Dynamics 365 you will : A self-starter who is resourceful and thinks critica...Ver másÚltima actualización: hace más de 30 días
Motion Designer

Motion Designer

BlendMexico
Video edit various projects from start to completion.Produce digital animations and motion graphics for various projects, such as marketing videos, explainer videos, advertisement materials, social...Ver másÚltima actualización: 24 hace días
Customs intern

Customs intern

Schneider ElectricMexico, Mexico
Schneider Electric has an opportunity for a Customs Intern in our Rojo Gomez plant location.Schneider Electric creates connected technologies that reshape industries, transform cities and enrich li...Ver másÚltima actualización: hace más de 30 días
Hostess

Hostess

Rosewood San Miguel de AllendeMexico
Press space or enter keys to toggle section visibility.Trabajar en conjunto con el equipo en la obtención de los resultados de los objetivos planteados, específicamente en el área de satisfacción a...Ver másÚltima actualización: hace más de 30 días
Planeación de la Producción – Industria Química

Planeación de la Producción – Industria Química

Chronos ConsultingMéxico
A tiempo completo
Chronos Consulting es parte de Coberon Chronos Group, un galardonado lider.Nuestro cliente es una empresa multinacional, fabricante de químicos y productos. Para dar soporte a sus operaciones en.Méx...Ver másÚltima actualización: hace más de 30 días
Sales Hunter, Banking & Financial Services (LATAM)

Sales Hunter, Banking & Financial Services (LATAM)

Orion InnovationMexico
Orion Innovation is a premier, award-winning, global business and technology services firm.Orion delivers game-changing business transformation and product development rooted in digital strategy, e...Ver másÚltima actualización: hace más de 30 días
Jefe de Proyecto Especialista en Sistemas Ferroviarios

Jefe de Proyecto Especialista en Sistemas Ferroviarios

EgisMéjico
Egis es un actor internacional dedicado a la consultoría,, la ingeniería de la construcción y los servicios para la movilidad. Diseñamos y operamos infraestructuras y edificios inteligentes capaces ...Ver másÚltima actualización: hace más de 30 días
Principal Cloud Solution Engineer

Principal Cloud Solution Engineer

OracleMexico
As an Cloud Solution Architect, you’ll work with sales to showcase the business value of Oracle Cloud.Empower businesses on their journey to cloud, and build tailored transformations for our custom...Ver másÚltima actualización: hace más de 30 días
Ejecutivo de ventas

Ejecutivo de ventas

UPS,MEXICO,México
This position provides quotes to build existing sales and secures revenue opportunities.He / She supports company and departmental directives by introducing new ideas for securing business opportunit...Ver másÚltima actualización: hace más de 30 días
Payroll Operations Manager, Mexico

Payroll Operations Manager, Mexico

DeelMexico
A tiempo completo
Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spa...Ver másÚltima actualización: hace más de 30 días
Machine Learning and Artificial Intelligence Delivery Manager

Machine Learning and Artificial Intelligence Delivery Manager

EpamMexico
Are you a tech wizard passionate about Machine Learning (ML) and Artificial Intelligence (AI)?.We have an exciting role for a. Machine Learning & Artificial Intelligence Delivery Manager.In this piv...Ver másÚltima actualización: hace más de 30 días
Asesora de Ventas (Playa del Carmen)

Asesora de Ventas (Playa del Carmen)

VincuMexico
5000,00 MXN-10.000,00 MXN mensual
Somos la única plataforma de reclutamiento especializada en el área comercialSelecciona tu país México Colombia.Asesora de Ventas (Playa del Carmen). Quintana Roo, Yucatán de $ 5,000 a $ 10,000.Dar ...Ver másÚltima actualización: hace más de 30 días
Digital Marketer and Business Development Specialist (Remote)

Digital Marketer and Business Development Specialist (Remote)

Uptalent.ioMX
Teletrabajo
Solicitud rápida
JJob Title : Digital Marketer and Business Development Specialist (Remote).Format : Part-Time and / or Full-Time.Our client, a US-based engineering company specializing in resident engineering inspecti...Ver másÚltima actualización: 25 hace días
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Support Agent

Support Agent

DrBalconyMX
Hace 25 días
Tipo de empleo
  • Teletrabajo
  • Solicitud rápida
Descripción del trabajo

The Support Agent is the first point of contact for users reporting issues within the DrBalcony back-office. This role involves communicating with users to understand their problems, providing quick resolutions for non-technical issues, and filtering out real technical bugs to escalate to the First-Level Support. The Support Agent plays a critical role in ensuring user satisfaction and maintaining the efficiency of the technical support team.

Key Responsibilities :

User Interaction :

  • Act as the first line of communication for users reporting issues via the ticketing system or other communication channels (e.g., WhatsApp).
  • Understand and document user issues effectively, ensuring all relevant details are captured.

Problem Solving :

  • Identify and resolve simple, non-technical issues directly (e.g., user errors, incorrect settings).
  • Use the knowledge base or training provided to assist users without involving the technical team.
  • Issue Filtering :

  • Filter real technical bugs from non-technical issues.
  • Forward technical issues to First-Level Support for further triage and resolution.
  • Ticket Management :

  • Log all user interactions and outcomes in the ticketing system.
  • Track the status of issues, providing updates to users as necessary.
  • Collaboration :

  • Communicate with First-Level Support to clarify any unclear issues.
  • Assist in documenting common user issues to improve the efficiency of the support process.
  • Skills and Qualifications :

  • Strong communication and interpersonal skills.
  • Ability to explain complex issues in simple terms.
  • Basic understanding of software and system functions (training provided).
  • Ability to prioritize and filter issues efficiently.
  • Organized and detail-oriented in managing user tickets.
  • Collaborative attitude with a willingness to learn.
  • Requirements

    Education :

  • A degree or coursework in Information Technology, Computer Science, or a related field is a plus, but not mandatory.
  • Experience :

  • 1-2 years of experience in customer service, technical support, or a related field is preferred.
  • Previous experience in communicating with users to troubleshoot basic software issues is an advantage.
  • Familiarity with ticketing systems or help desk software (e.g., Jira, Zendesk, or any similar platform) is beneficial but not mandatory, as training will be provided.
  • Skills :

  • Communication : Strong verbal and written communication skills. Ability to interact with users professionally and with patience.
  • Problem-Solving : Basic troubleshooting skills and a methodical approach to identifying issues.
  • Technical Aptitude : A foundational understanding of software systems and the ability to quickly learn how the DrBalcony system works.
  • Customer Service : Strong customer service orientation with a focus on user satisfaction and the ability to manage multiple conversations simultaneously.
  • Organizational Skills : Detail-oriented and able to log, track, and escalate issues systematically.
  • Personal Traits :

  • Ability to work independently while also collaborating closely with First-Level Support.
  • Willingness to learn and adapt in a dynamic, fast-paced environment.
  • Empathy and patience when handling user issues, particularly those who may not have a technical background.