Empleo en Mexico
Última actualización: 25 hace días
This role involves communicating with users to understand their problems, providing quick resolutions for non-technical issues, and filtering out real technical bugs to escalate to the First-Level ...Ver másÚltima actualización: 25 hace días
NVIDIA's invention of the GPU 1999 fueled the growth of the PC gaming market, redefined modern computer graphics, and revolutionized parallel computing.
More recently, GPU deep learning ignited mode...Ver másÚltima actualización: hace más de 30 días
Reporting to the Senior Manager, based in Colombia, you will integrate extensive solution information, consultative skills, and industry knowledge to propose solutions to the customers and provide ...Ver másÚltima actualización: hace más de 30 días
HR, from recruitment and onboarding to employee relations and performance management.As our Human Resources Manager, you’ll be responsible for developing and executing HR strategies that support ou...Ver másÚltima actualización: 25 hace días
Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.
The team comprises over three thousand self-driven individuals spa...Ver másÚltima actualización: hace más de 30 días
Business Development Representative (Remote).Competitive base plus commissions : Average earnings of $1,200 USD per month for entry level BDR and $1,700 USD per month for Inside Sales Reps.Comprehen...Ver másÚltima actualización: 25 hace días
We specialize in providing exceptional talent for various industries, ensuring that our clients have access to the best professionals available.
We are seeking experienced and highly skilled Remote ...Ver másÚltima actualización: 25 hace días
Somos la única plataforma de reclutamiento especializada en el área comercialSelecciona tu país México Colombia.Asesora de Ventas (Playa del Carmen).
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NET Dynamics 365
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Jefe de Proyecto Especialista en Sistemas Ferroviarios
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Business Development Representatives - Remote (Mexico)
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Reinsurance Analyst
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ABOGADO DE PROCESOS
Quálitas Compañía de SegurosJURIDICO PENAL BAJIO, MX No traducido al idioma seleccionado].Ver másÚltima actualización: hace más de 30 días
Remote Landscape Architect with US Experience
Uptalent.ioMXTeletrabajo
Solicitud rápida
Asesora de Ventas (Playa del Carmen)
VincuMexico5000,00 MXN-10.000,00 MXN mensual
Esta oferta de trabajo no está disponible en tu país.
Support Agent
DrBalconyMXHace 25 días
Tipo de empleo
- Teletrabajo
- Solicitud rápida
Descripción del trabajoIdentify and resolve simple, non-technical issues directly (e.g., user errors, incorrect settings). Use the knowledge base or training provided to assist users without involving the technical team. Filter real technical bugs from non-technical issues. Forward technical issues to First-Level Support for further triage and resolution. Log all user interactions and outcomes in the ticketing system. Track the status of issues, providing updates to users as necessary. Communicate with First-Level Support to clarify any unclear issues. Assist in documenting common user issues to improve the efficiency of the support process. Strong communication and interpersonal skills. Ability to explain complex issues in simple terms. Basic understanding of software and system functions (training provided). Ability to prioritize and filter issues efficiently. Organized and detail-oriented in managing user tickets. Collaborative attitude with a willingness to learn. A degree or coursework in Information Technology, Computer Science, or a related field is a plus, but not mandatory. 1-2 years of experience in customer service, technical support, or a related field is preferred. Previous experience in communicating with users to troubleshoot basic software issues is an advantage. Familiarity with ticketing systems or help desk software (e.g., Jira, Zendesk, or any similar platform) is beneficial but not mandatory, as training will be provided. Communication : Strong verbal and written communication skills. Ability to interact with users professionally and with patience. Problem-Solving : Basic troubleshooting skills and a methodical approach to identifying issues. Technical Aptitude : A foundational understanding of software systems and the ability to quickly learn how the DrBalcony system works. Customer Service : Strong customer service orientation with a focus on user satisfaction and the ability to manage multiple conversations simultaneously. Organizational Skills : Detail-oriented and able to log, track, and escalate issues systematically. Ability to work independently while also collaborating closely with First-Level Support. Willingness to learn and adapt in a dynamic, fast-paced environment. Empathy and patience when handling user issues, particularly those who may not have a technical background.
The Support Agent is the first point of contact for users reporting issues within the DrBalcony back-office. This role involves communicating with users to understand their problems, providing quick resolutions for non-technical issues, and filtering out real technical bugs to escalate to the First-Level Support. The Support Agent plays a critical role in ensuring user satisfaction and maintaining the efficiency of the technical support team.
Key Responsibilities :
User Interaction :
- Act as the first line of communication for users reporting issues via the ticketing system or other communication channels (e.g., WhatsApp).
- Understand and document user issues effectively, ensuring all relevant details are captured.
Problem Solving :
Issue Filtering :
Ticket Management :
Collaboration :
Skills and Qualifications :
Requirements
Education :
Experience :
Skills :
Personal Traits :