Empleo en Mexico

Última actualización: 24 hace días

Support Agent

DrBalconyMX

Teletrabajo

Solicitud rápida

This role involves communicating with users to understand their problems, providing quick resolutions for non-technical issues, and filtering out real technical bugs to escalate to the First-Level ...Ver másÚltima actualización: 25 hace días

Global Corporate Banking - Analyst

JPMorgan Chase & Co.Mexico, Mexico

A tiempo completo

The Global Corporate Bank manages.Morgan's overall relationships with large corporations and public sector organizations globally to solve problems for clients and help them to grow.We help our cli...Ver másÚltima actualización: hace más de 30 días

Wine Sales / Wine consultant

Club MedMexico

In one of our resorts in Mexico, Caribbean or Canada.Be knowledgeable of all wines on the wine list / Basic knowledge of wine and spirits. Fluent in English, any other language a plus (, Spanish).Cl...Ver másÚltima actualización: hace más de 30 días

Banco de Talentos - Profesionales con Discapacidad - México

4410 Natura Cosmésticos México (Mexico)Cosmeticos,Natura Mexico

A tiempo parcial

Have you ever thought of working for a company that is concerned with sustainability? Do you like to create relationships, develop a team and generate good experiences? Have you ever imagined yours...Ver másÚltima actualización: hace más de 30 días

Software Engineer – Platform Infrastructure Engineering

TeradataMexico

Software Engineer – Platform Infrastructure Engineering.Teradata Platform Software Engineers are key members of our Product Engineering organization responsible for developing and maintaining softw...Ver másÚltima actualización: hace más de 30 días

Part Time Account Manager for Email Marketing Agency (US Based / Remote)

PairedMX

Teletrabajo

Solicitud rápida

Our client is seeking an experienced Account Manager to join their email marketing agency.As a key member of their team, you will be responsible for managing client relationships, ensuring seamless...Ver másÚltima actualización: 25 hace días

NET Dynamics 365

Innova SolutionsRemote, México

Innova Solutions is immediately hiring for a NET Dynamics 365.Duration : Full-Time employee with Innova Solutions.As a NET Dynamics 365 you will : A self-starter who is resourceful and thinks critica...Ver másÚltima actualización: hace más de 30 días

Electrical & Instrument Inspector

Technip EnergiesMexico

At Technip Energies, we believe in a better tomorrow and we believe we can make tomorrow better.With approximately 15,000 talented women and men, we are a global and leading engineering and technol...Ver másÚltima actualización: hace más de 30 días

Motion Designer

BlendMexico

Video edit various projects from start to completion.Produce digital animations and motion graphics for various projects, such as marketing videos, explainer videos, advertisement materials, social...Ver másÚltima actualización: 24 hace días

Customs intern

Schneider ElectricMexico, Mexico

Schneider Electric has an opportunity for a Customs Intern in our Rojo Gomez plant location.Schneider Electric creates connected technologies that reshape industries, transform cities and enrich li...Ver másÚltima actualización: hace más de 30 días

Human Resources Manager (Ecom Hire Hub)

Million Dollar SellersMX

Teletrabajo

Solicitud rápida

HR, from recruitment and onboarding to employee relations and performance management.As our Human Resources Manager, you’ll be responsible for developing and executing HR strategies that support ou...Ver másÚltima actualización: 25 hace días

Hostess

Rosewood San Miguel de AllendeMexico

Press space or enter keys to toggle section visibility.Trabajar en conjunto con el equipo en la obtención de los resultados de los objetivos planteados, específicamente en el área de satisfacción a...Ver másÚltima actualización: hace más de 30 días

Jefe de Proyecto Especialista en Sistemas Ferroviarios

EgisMéjico

Egis es un actor internacional dedicado a la consultoría,, la ingeniería de la construcción y los servicios para la movilidad. Diseñamos y operamos infraestructuras y edificios inteligentes capaces ...Ver másÚltima actualización: hace más de 30 días

Ejecutivo de ventas

UPS,MEXICO,México

This position provides quotes to build existing sales and secures revenue opportunities.He / She supports company and departmental directives by introducing new ideas for securing business opportunit...Ver másÚltima actualización: hace más de 30 días

Sales Hunter, Banking & Financial Services (LATAM)

Orion InnovationMexico

Orion Innovation is a premier, award-winning, global business and technology services firm.Orion delivers game-changing business transformation and product development rooted in digital strategy, e...Ver másÚltima actualización: hace más de 30 días

Payroll Operations Manager, Mexico

DeelMexico

A tiempo completo

Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spa...Ver másÚltima actualización: hace más de 30 días

Machine Learning and Artificial Intelligence Delivery Manager

EpamMexico

Are you a tech wizard passionate about Machine Learning (ML) and Artificial Intelligence (AI)?.We have an exciting role for a. Machine Learning & Artificial Intelligence Delivery Manager.In this piv...Ver másÚltima actualización: hace más de 30 días

ABOGADO DE PROCESOS

Quálitas Compañía de SegurosJURIDICO PENAL BAJIO, MX

No traducido al idioma seleccionado].Ver másÚltima actualización: hace más de 30 días

Asesora de Ventas (Playa del Carmen)

VincuMexico

5000,00 MXN-10.000,00 MXN mensual

Somos la única plataforma de reclutamiento especializada en el área comercialSelecciona tu país México Colombia.Asesora de Ventas (Playa del Carmen). Quintana Roo, Yucatán de $ 5,000 a $ 10,000.Dar ...Ver másÚltima actualización: hace más de 30 días

Digital Marketer and Business Development Specialist (Remote)

Uptalent.ioMX

Teletrabajo

Solicitud rápida

JJob Title : Digital Marketer and Business Development Specialist (Remote).Format : Part-Time and / or Full-Time.Our client, a US-based engineering company specializing in resident engineering inspecti...Ver másÚltima actualización: 25 hace días

Esta oferta de trabajo no está disponible en tu país.

Support Agent

DrBalconyMX

Hace 25 días

Tipo de empleo

Teletrabajo

Solicitud rápida

Descripción del trabajo

The Support Agent is the first point of contact for users reporting issues within the DrBalcony back-office. This role involves communicating with users to understand their problems, providing quick resolutions for non-technical issues, and filtering out real technical bugs to escalate to the First-Level Support. The Support Agent plays a critical role in ensuring user satisfaction and maintaining the efficiency of the technical support team.

Key Responsibilities :

User Interaction :

Act as the first line of communication for users reporting issues via the ticketing system or other communication channels (e.g., WhatsApp).
Understand and document user issues effectively, ensuring all relevant details are captured.

Problem Solving :

Identify and resolve simple, non-technical issues directly (e.g., user errors, incorrect settings).

Use the knowledge base or training provided to assist users without involving the technical team.

Issue Filtering :

Filter real technical bugs from non-technical issues.

Forward technical issues to First-Level Support for further triage and resolution.

Ticket Management :

Log all user interactions and outcomes in the ticketing system.

Track the status of issues, providing updates to users as necessary.

Collaboration :

Communicate with First-Level Support to clarify any unclear issues.

Assist in documenting common user issues to improve the efficiency of the support process.

Skills and Qualifications :

Strong communication and interpersonal skills.

Ability to explain complex issues in simple terms.

Basic understanding of software and system functions (training provided).

Ability to prioritize and filter issues efficiently.

Organized and detail-oriented in managing user tickets.

Collaborative attitude with a willingness to learn.

Requirements

Education :

A degree or coursework in Information Technology, Computer Science, or a related field is a plus, but not mandatory.

Experience :

1-2 years of experience in customer service, technical support, or a related field is preferred.

Previous experience in communicating with users to troubleshoot basic software issues is an advantage.

Familiarity with ticketing systems or help desk software (e.g., Jira, Zendesk, or any similar platform) is beneficial but not mandatory, as training will be provided.

Skills :

Communication : Strong verbal and written communication skills. Ability to interact with users professionally and with patience.

Problem-Solving : Basic troubleshooting skills and a methodical approach to identifying issues.

Technical Aptitude : A foundational understanding of software systems and the ability to quickly learn how the DrBalcony system works.

Customer Service : Strong customer service orientation with a focus on user satisfaction and the ability to manage multiple conversations simultaneously.

Organizational Skills : Detail-oriented and able to log, track, and escalate issues systematically.

Personal Traits :

Ability to work independently while also collaborating closely with First-Level Support.

Willingness to learn and adapt in a dynamic, fast-paced environment.

Empathy and patience when handling user issues, particularly those who may not have a technical background.