Capacity Manager - Resource Management

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company.

We cultivate a

culture of inclusion

for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.

Title and Summary

Capacity Manager - Resource Management

The Advisors Client Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow.

Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base.

Centered on data-driven technologies and innovation, these services include Strategy and Transformation, Performance Analytics, Marketing Services, Business Experimentation, and Specialised Programme Delivery Tracks.

Advisors Client Services is the consulting arm of Mastercard Data and Services.

We combine professional problem-solving skills with deep segment and functional expertise to address the challenges and opportunities of our clients.

While specializing in the payments industry, we also work closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.

The role of the Capacity Manag is to work very closely with the Staffing Business Partner and team members within their co-hort, to ensure the Client Services organization is effectively executing against our strategy and to drive engagement within our teams.

With a strong understanding and specialized knowledge of our business, the individual in this role is uniquely set up to ensure that people remain at the center of all that we do.

Role

• Aggregate staffing needs at a co-hort level, understanding specific engagement requirements and coordinating prioritization between projects;
• In close cooperation with the Staffing Business Partner, assign the appropriate capacity to client engagements based on predefined criteria targeting optimization of resource utilization and learning opportunities for team members across areas of specialisation and markets;
• Work using the internal systems and processes through all phases of the engagement lifecycle;
• Aggregate co-hort level metrics and insights for management reporting purposes;
• Work with the Staffing Business Partners to ensure appropriate and well thought through, balanced team structures are proposed thereby ensuring quality outcomes on the projects and success for the clients.
• Work collaboratively with other staffing managers and the business within a structured framework and against set timelines to ensure efficient and smooth running of a weekly

staffing batch-based process.

All about you

Essential skills and experience :

Ability to understand when to be pragmatic and when to be firm.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :