Site Reliability Engineer

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In Search of the Best Global IT & Digital Talent

We are looking for a Site Reliability Engineer to work on hybrid mode from GDL, MTY o CDMX for a multicultural project with stability and growth in the short, medium and long term.

Role Overview :

• The SRE Operations specialist focuses on B2B applications support providing round the clock support to identify self healing automation and proactive health checks.
• They need to be specialized in Site Reliability Engineering (SRE) mode of operations and help to onboard applications to any SRE Orchestration framework for higher business resiliency.
• The resource needs to have strong IT operations experience, analytical skills and a mindset of proactive issue identification.
• This resource champions Site Reliability Engineering and collaborates with the customer and the business to troubleshoot issues to identify the root cause and opportunities for automation / proactive health checks.
• This resource should be able to investigate application code as needed.
• The SRE Ops needs to have good understanding of different architecture types - legacy / modern app and their logging mechanisms and got exposure to observability tools like APPD, ELK, FullStory etc.
• SRE Ops should be responsible as pro-active support engineer, diagnosing any anomalies and driving the necessary remediations across the teams involved.
• SRE Ops resource will work with existing L2 support team, understand production issues, participate & contribute to RCA.
• SRE Ops will identify gaps in proactive health checks, automate and implement self healing mechanism wherever needed and work with SRE orchestration team to bring readiness to on board SRE orchestration framework.

Qualifications Basic

Bachelor’s degree in computer science or related field.

3+ years related experience in IT Operations SRE platform / Service Cloud operations.

Responsibilities :

Work with the existing L2 support team to understand production issues and actively participate in and contribute to Root Cause Analyses (RCAs).

Identify gaps in proactive health checks and implement new checks to detect potential issues before they impact production.

Automate and implement self-healing mechanisms wherever needed to minimize manual intervention and improve system resilience.

Collaborate with the SRE orchestration team to onboard and operationalize the SRE orchestration framework.

Diagnose anomalies in production environments and drive the necessary remediations across the teams involved.

Mandatory Skills :

Proven IT operations experience, with a focus on production support.

Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues to identify root causes.

A mindset of proactive issue identification and prevention.

Ability to investigate application code (e.g., debugging, log analysis) to understand system behavior.

Understanding of different application architecture types (legacy and modern) and their logging mechanisms.

Exposure to observability tools such as AppDynamics (APPD), ELK Stack (Elasticsearch, Logstash, Kibana), and FullStory.

IT operations experience, analytical skills. A mindset of proactive issue identification.

Troubleshoot issues to identify the root cause and opportunities for automation / proactive health checks. Able to investigate application code as needed.

Understanding of different architecture types - legacy / modern app and their logging mechanisms

Exposure to observability tools like APPD, ELK, FullStory, Prometheus, Grafana

Responsible as pro-active support engineer, diagnosing any anomalies and driving the necessary remediations across the teams involved.

Proficiency in scripting

Nice-to-Have Skills :

Knowledge in Cloud platform –Azure / GCP

Knowledge in SQL

Exposure to CI / CD pipelines

Networking concepts to diagnose the issue

Experience with SRE (Site Reliability Engineering) principles and practices.

Experience with SRE orchestration frameworks.

Knowledge of scripting languages (e.g., Python, Bash, PowerShell) for automation.

Experience with containerization technologies (e.g., Docker, Kubernetes).

Knowledge of infrastructure-as-code tools (e.g., Terraform, Ansible).

Experience with CI / CD pipelines.

Excellent communication and collaboration skills.

Other Relevant Experience

Experience working as part of a SRE Operations team practicing SRE orchestration framework.

Experience and desire to work in a Global delivery environment

Ability to work in team in diverse / multiple stakeholder environment

Offer :

Payroll

Direct hire by client

Multicultural teams

Perm project

If you are looking for a new professional challenge, this is a good opportunity, let's talk about your next professional experience.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Engineering and Information Technology

Industries

Human Resources Services

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