Esta oferta de trabajo no está disponible en tu país.

Sales and Retention Lead

BlueSnap, IncMexico

Hace más de 30 días

Descripción del trabajo

At TripleTen , we are dedicated to helping people from diverse backgrounds build sustainable careers in tech through digital re-skilling programs. Our program graduates have secured jobs at companies like Tesla, Spotify, PlayStation, Google, and Microsoft. Over 25,000 students have already chosen TripleTen to transform their careers.

We’re hiring a Sales & Retention Team Lead to manage a high-impact squad of Retention Managers who turn refund requests into renewed commitment .

This is a hands-on leadership role for someone who knows how to close high-ticket sales , motivate a team , and hit KPIs fast . You’ll be at the frontline of saving clients — and revenue — while shaping the future of our retention strategy across Spanish-speaking markets.

What you will do

Lead a small team of Retention Managers focused on refund prevention and client recovery.
Own and drive key KPIs : retention rate, conversion time, recovery value per case .
Act as a player-coach : jump into complex negotiations while supporting and growing your team’s performance.
Develop and iterate on scripts, rebuttals, and sales strategies tailored to refund scenarios.
Review team performance daily and coach for speed, accuracy, and effectiveness.
Work cross-functionally with Sales, Support, Product, and CX teams to align on strategy and messaging.

Requirements

1–3 years of experience in sales, retention, or client-facing roles , preferably with high-ticket services (average check $1000+ ).

Proven track record of closing deals , overcoming objections, and recovering high-risk clients.

1–3 years of experience managing small teams — you know how to coach, track KPIs, and drive accountability.

Fluent in Spanish (C1+) — confident and persuasive in client conversations across LATAM.

Highly organized, operationally sharp, and motivated by results and speed.

Strong communicator with emotional intelligence, resilience under pressure, and a love for growth.

Bonus Points

Experience in edtech, bootcamps, or fast-growth startups.

Familiar with tools like HubSpot, Zendesk, Aircall, Looker, or other CRM / reporting platforms.

Background in client recovery, churn reduction, or high-volume case management.

What we can offer you

A chance to build and lead a high-performing team from day one.

A clear career path : grow into Head of Retention LATAM as the team scales.

Transparent KPIs, fast feedback loops, and full ownership of your domain.

A supportive, mission-driven company helping thousands of people transform their careers.

A culture built on speed, accountability, and impact — no bureaucracy, just results.

J-18808-Ljbffr

Crear una alerta de empleo para esta búsqueda

Sales And Retention Lead • Mexico