IT Operations network - Lead

UST is searching for an IT Operations network Lead who, act as support resource providing first and second-tier support for IT incidents and requests from associates via phone, email, and remote connection to resolve routine problems regarding hardware, software, and peripherals. Provide customer-oriented follow-up in a courteous, efficient, and timely manner.

Required :

• 7+ years of IT infrastructure.
• Fluent English Language skills both spoken and written
• Datacenter operations, server management and cloud services.
• Network operations.
• Network infrastructure, including LAN, WAN, VPN, Routers, switched and firewalls.
• Antivirus solutions, cybersecurity practices,
• Profiency in network protocols and standards. TCP / IP. DNS, DHCP.
• IT service management framework, such ITIL.

If you are interested, please send your resume in English and mention your salary expectation to : marlen.osorio@ust.com