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IT Operations network - Lead

IT Operations network - Lead

USTLeón, Guanajuato, Mexico
Hace 18 días
Descripción del trabajo

UST is searching for an IT Operations network Lead who, act as support resource providing first and second-tier support for IT incidents and requests from associates via phone, email, and remote connection to resolve routine problems regarding hardware, software, and peripherals. Provide customer-oriented follow-up in a courteous, efficient, and timely manner.

Required :

  • 7+ years of IT infrastructure.
  • Fluent English Language skills both spoken and written
  • Datacenter operations, server management and cloud services.
  • Network operations.
  • Network infrastructure, including LAN, WAN, VPN, Routers, switched and firewalls.
  • Antivirus solutions, cybersecurity practices,
  • Profiency in network protocols and standards. TCP / IP. DNS, DHCP.
  • IT service management framework, such ITIL.

If you are interested, please send your resume in English and mention your salary expectation to : marlen.osorio@ust.com

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It • León, Guanajuato, Mexico