Information Technology Helpdesk Analyst -Customer

remote desktop support for hardware, software, and other items.

• Provide accurate and complete descriptions of problems, inquiries and requests

in a problem management ticket.

• Escalate problems and requests according to established procedures.
• Research end-user problems to determine root cause.
• Provide administrative tasks, such as password resets, permission

management, account creations, remote software installations, etc.

• Maintain accountability and ownership of issue / request tickets.
• Provide proactive end-user management notification of problems.
• Provide closed looped contact with end-users to verify final solution and

determine satisfaction level.

• Participate in training required to develop and maintain skills necessary to

support end-users.

• NON ESSENTIAL DUTY(S)
• Maintain a high standard of business and ethical conduct with end-user, vendors and employees.
• Perform related duties assigned by management.
• Follow workplace operating and environmental, health and safety procedures and guidelines.
• Minimum Education Requirements

High School Diploma or GED Equivalent (REQUIRED)

A+ Hardware and Software Certifications (DESIRED)

N+ (Network, Plus) (DESIRED)

MCP Microsoft Certified Professional) (DESIRED)

Industry background : Experience in providing technical services to support end-users' computer hardware & software needs.

Demonstrated ability to work within a customer service environment.

Interviews can be conducted via WhatsApp or a Team's meeting invite can be sent out.

Video conferencing is required.

For Employment consideration, please provide an introduction cover letter along with salary requirements.

Pay : $16,112.00 - $32,224.00 per month

Ability to commute / relocate :

• ecatepec de morelos., Méx.

Reliably commute or planning to relocate before starting work (preferred)

• Education
• High school or equivalent (preferred)