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Information Technology Helpdesk Analyst -Customer

Information Technology Helpdesk Analyst -Customer

Allied Digital Services, LlcEcatepec de Morelos, Estado de México, México
Hace 2 días
Descripción del trabajo
  • Job Title : Information Technology Helpdesk Analyst -Customer Service Desk
  • Work Location
  • REMOTE - Mexico RELIABLE INTERNET REQUIRED
  • Work Hours (From / To) : Various shifts and positions available
  • Pay : $800.00 - $1600.00 USD Monthly includes all applicable and required benefits by law
  • Reports To (Title)
  • Service Desk Manager
  • Supervision Received
  • General Supervision
  • indicates that the incumbent develops procedures for performance of variety of duties; or performs complex duties within established policy guidelines
  • ESSENTIAL DUTY(S)
  • Ability to provide technical support in English AND in Spanish.
  • Interface with end-users to provide problem resolution via the telephone and
  • remote desktop support for hardware, software, and other items.

    • Provide accurate and complete descriptions of problems, inquiries and requests
    • in a problem management ticket.

    • Escalate problems and requests according to established procedures.
    • Research end-user problems to determine root cause.
    • Provide administrative tasks, such as password resets, permission
    • management, account creations, remote software installations, etc.

    • Maintain accountability and ownership of issue / request tickets.
    • Provide proactive end-user management notification of problems.
    • Provide closed looped contact with end-users to verify final solution and
    • determine satisfaction level.

    • Participate in training required to develop and maintain skills necessary to
    • support end-users.

    • NON ESSENTIAL DUTY(S)
    • Maintain a high standard of business and ethical conduct with end-user, vendors and employees.
    • Perform related duties assigned by management.
    • Follow workplace operating and environmental, health and safety procedures and guidelines.
    • Minimum Education Requirements
    • High School Diploma or GED Equivalent (REQUIRED)

      A+ Hardware and Software Certifications (DESIRED)

      N+ (Network, Plus) (DESIRED)

      MCP Microsoft Certified Professional) (DESIRED)

      Industry background : Experience in providing technical services to support end-users' computer hardware & software needs.

      Demonstrated ability to work within a customer service environment.

      Interviews can be conducted via WhatsApp or a Team's meeting invite can be sent out.

      Video conferencing is required.

      For Employment consideration, please provide an introduction cover letter along with salary requirements.

      Pay : $16,112.00 - $32,224.00 per month

      Ability to commute / relocate :

    • ecatepec de morelos., Méx.
    • Reliably commute or planning to relocate before starting work (preferred)

    • Education
    • High school or equivalent (preferred)
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    Customer Information Analyst • Ecatepec de Morelos, Estado de México, México