Customer Service Analyst- 1St Shift

2025-06-16

• Country

Mexico

• Location

Calzada Manuel Gómez Morín número 3200,Colonia Rancho Hermanos Fuentes, CP 21190,Mexico.

• Position Role Type

Unspecified

The Customer Service Analyst is the principal customer contact for all orders and administration of customer sales orders, related information and processes from contract award through closeout and archive of the sales order.

Performs a variety of simple to complex sales order entry and order administration support activities for customer accounts and works to align available inventory with the sales order line items to ensure that deliverables are shipped and invoiced as required by Collins Aerospace and the customer.

• What you will do
• Understanding of the job and applies knowledge and skills to complete assigned tasks.

Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations.

Normally receives little instruction on daily work, general instructions on newly introduced assignments.

Maintains customer contact including correspondence concerning sales order status, order changes and billing / receivables questions.

• Create / edit sales orders accurately and efficiently in SAP; create and send order acknowledgements to customer when required.

Generates and distributes contract summaries when required.

• Work with Finance to process customer invoices, return orders and credit & debit memo requests.
• Create basic quotes in SAP (Catalog net / list / pre-approved Sales Bulletins; standard T&Cs).
• Work with Inventory Planning and Shipping to create and facilitate deliveries ensuring customer requirements are met.
• Create and maintain special tracking and customer reports.
• Negotiate pricing / fees, for product.
• What you will learn
• Collaborate and build networks within Global Asset Management, Global Trade, Finance, Sales, etc.
• Understand Service Level Agreements to prioritize and meet customer expectations.
• Utilize multiple customer collaboration tools / portals and SAP transactions to receive and process orders.
• Qualifications you must have
• Bachelor's degree in business administration or related.
• Minimum 1 year of experience in Supply Chain roles and position related experience.
• 90% English level
• Proficiency and fluency English Skills.
• Problem solving skills.
• ERP experience / SAP navigation.
• Qualifications we prefer
• Preferable advanced knowledge in Microsoft (Word, Excel, PowerPoint).

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry.

Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

Collins Aerospace makes modern flight possible.

Of course, that wouldn't be possible without the capabilities and technologies of our organization, as well as our engineers - a highly skilled, accomplished network that spans more than 180 sites, 24 countries and 6 Strategic Business Units (SBUs).

Our industry-leading experts are setting the standards for the aerospace industry and paving the way for the future.

But as new challenges present themselves, we need fresh, creative and motivated minds to overcome these hurdles, help us break barriers and achieve new levels of innovation.

Do you have what it takes to join a global organization that doesn't shy away from big opportunities?

If so, we invite you to join our ranks and create the next generation of aerospace technologies.

Together, we will nurture an engineering culture that values intellectual curiosity, risk takers and integrity.

A place where we will challenge ourselves, our teams, and the status quo and where we will work to find a way - the right way - to achieve what others can only dream of.

WE ARE REDEFINING AEROSPACE.

At Collins, the paths we pave together lead to limitless possibility.

And the bonds we form - with our customers and with each other - propel us all higher, again and again.

Please be aware of our location : Manuel Gomez Morin #3200 Col. Rancho Hermanos Fuentes, Mexicali, Baja California 21190, México

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