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Applications Support Sr Analyst - C12 - Leon-Mexico

Applications Support Sr Analyst - C12 - Leon-Mexico

CitiLeón, Guanajuato, México
Hace 4 días
Descripción del trabajo
  • Responsibilities
  • The Application Support Senior Analyst provides technical and business support for users of Citi Applcations.
  • This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.

    • Start of day checks, continuous monitoring, and regional handover.
    • Perform same day risk reconciliations
    • Develop and maintain technical support documentation.
    • Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
    • Ensures that storage and archiving procedures are in place and functioning correctly
    • Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
    • Engages in post implementation analysis to ensure successful system design and functionality.
    • Ensures essential procedures are followed and helps to define operating standards and processes.
    • Act as a liaison between users / traders, interfacing internal technology groups and vendors.
    • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
    • Acts as advisor or coach to new or lower level analysts.
    • Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
    • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
    • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
    • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
    • Performs other duties and functions as assigned.
    • Has the ability to operate with a limited level of direct supervision.
    • Can exercise independence of judgement and autonomy.
    • Acts as SME to senior stakeholders and / or other team members.
    • Qualifications
    • 5-8 years experience in an Application Support role.
    • Experience with some programming languages and willingness / ability to learn.
    • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
    • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
    • Demonstrated analytical skills
    • Issue tracking and reporting using tools
    • Knowledge / experience of problem Management Tools.
    • Good all-round technical skills
    • Effectively share information with other support team members and with other technology teams
    • Ability to plan and organize workload
    • Consistently demonstrates clear and concise written and verbal communication skills
    • Ability to communicate appropriately to relevant stakeholde
    • Education
    • Bachelor's / University degree or equivalent experience
    • Conocimientos de la

    • Plataforma Unisys
    • TANDEM_
    • nível medio.
    • Nível Intermedio del Idioma Ingles escrito y hablado

      Haber trabajado en el entorno Banamex

    • Job Family Group
    • Technology

    • Job Family
    • Applications Support

    • Time Type
    • Full time

    • Citi is an equal opportunity and affirmative action employer.
    • Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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    Application Support Analyst • León, Guanajuato, México