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Especialista Senior en Calidad

Especialista Senior en Calidad

Kia MéxicoMexico City Metropolitan Area, Mexico
Hace 12 días
Descripción del trabajo

Overview of the position :

Apply total quality management tools and approaches to analytical and reporting processes.

Analyse customer quality satisfaction, report and make strategies to improve the situation.

Typical tasks :

  • Notification and monitoring of campaigns and technical service bulletins
  • Support on warranty issues, service campaign and technical support of KMX distributors
  • VoCM analysis in social media and report to management
  • Quality clinic customer interviews and report elaboration

Technical Knowledge & Qualifications :

  • Strong data analysis skills, quality focus and continues improvement.
  • SAP (intermediate)
  • Power Bi (advanced)
  • Project management and dealer / customer communication
  • Automotive knowledge
  • English (intermediate)
  • 5+ years of experience in quality and in automotive industry
  • Skills :

  • Customer care
  • Problem solving
  • Attention to detail
  • Strong organizational
  • Time management abilities
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    Especialista Calidad • Mexico City Metropolitan Area, Mexico