Desktop Support Technician L2 MX

Job Description

Join our global IT team supporting 190+ countries, where we combine technical excellence with a people-first culture that values diversity, inclusion, and continuous learning.

You'll :

• Image / deploy Windows & Mac systems (including iMacs)
• Troubleshoot multi-platform issues (OS, mobile, printers)
• Manage full asset lifecycle (deployment to disposal)
• Provide VIP / AV support and maintain inventory accuracy
• Resolve tickets while ensuring policy compliance

Requirements

You have :

Why us :

Empowered, inclusive workplace

Growth through training & global projects

Team that values your unique perspective

Requirements

Required Qualifications : 3–5 years of experience in IT support roles Proficiency with Windows 10, macOS, and Microsoft Office Suite Imaging and deploying Windows OS Understanding of basic networking concepts (TCP / IP, Ethernet, Windows Networking) Experience supporting networked printers and AV systems Familiarity with asset management and inventory tracking Outstanding customer service and interpersonal communication skills Strong organizational and multitasking abilities Ability to lift and move equipment up to 50 lbs Must have a valid driver’s license and access to a personal vehicle Preferred Qualifications : Experience in automotive manufacturing industry preferred MCP and / or A+ Certifications Experience in a help desk or call center environment Skilled in spreadsheet and reporting tools Strong written documentation and reporting abilities Experience supporting executive-level users