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Customer service agent

Customer service agent

Redial BPOEsquina Sara (4ta y Revolucion), Mexico, Mexico
Hace más de 30 días
Descripción del trabajo

Join our Tijuana team at Redial BPO!

Job Title : Customer Service Agent

Location : Tijuana, Baja California, Mexico

Job Summary :  As a Customer Service Agent at Redial BPO, you'll be the first point of contact for customers, handling inquiries, providing solutions, and ensuring customer satisfaction. You'll communicate via phone, email, and chat, maintaining accurate records and collaborating with your team to deliver excellent service.

Key Responsibilities

  • Address customer inquiries and resolve issues professionally.
  • Provide accurate information about products and services.
  • Document all customer interactions in the CRM system.
  • Meet performance targets for quality and efficiency.
  • Adhere to company policies and data privacy regulations.

Qualifications

  • High school diploma or equivalent.
  • Prior customer service or call center experience preferred.
  • Excellent English communication skill s (both verbal and written).
  • Strong computer skills and ability to multitask.
  • Excellent problem-solving and interpersonal skills.
  • Ability to work flexible shifts, including evenings and weekends.

    • As part of our team, you can expect :

  • Competitive Remuneration & Salary
  • Recognition programs!
  • Professional growth opportunities!
  • Great work environment!

    • For any inquiries, please feel free to contact us at (664) 391-1571 or (663) 214-8982.  You can also drop by at one our offices, Zona Centro :   https : / / maps.app.goo.gl / GYZeXC...

    Join our team and be part of a supportive community that values growth, recognizes excellence, and fosters a vibrant work environment!

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    Customer Service Agent • Esquina Sara (4ta y Revolucion), Mexico, Mexico