Telecom Product Owner

CSG is a multinational organization headquartered in the United States with employees in countries around the world.

We’re a SaaS platform company that helps some of the world’s most recognizable brands solve their toughest business challenges. Our innovative solutions and trusted experts enable companies to create customer experiences that set them apart.

At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channelling the power of all, we make ordinary customer and employee experiences extraordinary. This is your opportunity to join one of our high-performing teams. Channel the power of YOU and begin the journey to becoming a CSGer.

Our product & Team

This role is within the team that designs and develops CSQ Quote & Order, a cutting-edge order management and quoting platform. Built using the latest technology, our platform modernizes industries like telecommunications and banking.

Our team promotes a collaborative culture where everyone’s contributions are valued, and diversity is celebrated. We prioritize continuous learning and improvement to keep our product competitive, and ensure CSG remains an exciting workplace.

Due to growing demand from high-profile customers, our team is expanding in 2025 and that's where you come in!

About the role

We’re seeking an industry expert who understands the ins-and-outs of provisioning complex enterprise business solutions (AKA : B2B Customer / Commercial Order Management) within the telco industry.

Our ideal candidate has navigated through various telco business segments, mastering Telco products, customer order management and provisioning, fallout management, and really understands the pain-points both Telco provisioning teams and customers face.

If you are already a seasoned product owner or a subject-matter expert looking to step into a new role, at CSG, you’ll use your industry knowledge to design groundbreaking product features that tackle our customers’ toughest challenges.

What you will do

While your responsibilities will evolve, here’s what you’ll dive into :

• Product Roadmap Execution : Harness your industry expertise to transform innovative ideas into impactful features, driving them from concept to completion! You'll craft essential artifacts and use your communication skills to bring complex ideas to life, inspire and guide our design and engineering teams toward success.
• Feature Prioritization : Shape the future by defining and prioritising product features and enhancements, drawing from your industry knowledge, market research, customer feedback, stakeholder input, and competitive analysis.
• Stakeholder Management : Forge strong relationships with key stakeholders, ensuring seamless alignment with business and customer goals, and negotiating like a pro.
• Customer Feedback and Data Insights : Connect with customers, gather valuable feedback, analyse data-driven insights, and make savvy decisions that fuel product development.
• Conduct Product Demos and Foster Continuous Improvement : You'll conduct product demonstrations to highlight value differentiation and collect feedback, ensuring stakeholder alignment. Additionally, you'll drive continuous improvement by identifying enhancements and making data-driven decisions to boost product value.

Job requirements

We’re all about diverse skills and experiences, so even if you don’t tick every box, we encourage you to apply!

Employee benefits

Location(s) :

MY.Kuala Lumpur.Remote

Get in Touch

Introduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match.

About Us

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations , representing the most authentic version of ourselves to build a better future together. That's just who we are. If not us, then who? Learn more

CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender IdentityEmployer.CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision.

CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 (402) 431-7440 or email us at [email protected] . CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and / or testing processes.

For the EEO it's the Law posting, click HERE .

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