Repair Engineer

Responsibilities

• After-sales Maintenance management

1）Will be responsible for Mexico after-sales service site management， include：service TAT（Repair turnaround time）management, sparearts review, service network extension, repair cost management and so on

2）Customer repair service satisfaction management，include：regular customer site visits to identify pain points，make action to improve customer satisfaction and track the progress to keep that the action is effect to improve customer satisfaction，customer recall for satisfaction.

3）Coordinate internal resources to provide effective support, ensuring timely and sustainable resolution of customer issues

1）Based on daily repair issues at the service center, develop targeted training programs to enhance technicians' capabilities in resolving recurring problems

2）New product training，after company launch new product，give service center correspond training

3）Collect product quality issue and give feedback to company，track the progress of solution for quality issue

Requiriments