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Senior Account Manager

Senior Account Manager

StatesideMexico
Hace 29 días
Descripción del trabajo

Senior Account Manager

México, Colombia & Costa Rica | Remote | High Impact

Stateside is a nearshore staff augmentation partner helping high-growth U.S. tech companies scale with elite LATAM talent. We’re looking for an Account Manager to own and grow relationships with our portfolio clients. You’ll be their strategic ally, ensuring value, unlocking growth, and driving long-term success.

About us

  • We don’t do average.
  • We move fast, think big, and play for the team.
  • We own outcomes and celebrate wins.
  • We challenge the status quo and take smart risks.
  • We do what we love and grow through what we do.
  • We’re building a workplace where talent thrives, leadership is earned, and clients stay for the long haul.

About You

  • You’re a Relationship-Builder. You build trust quickly, ask smart questions, and create real value.
  • You’re Revenue-Driven. You understand how to expand accounts and grow revenue with strategy and precision.
  • You Thrive in Ambiguity. Entrepreneurial conditions are your playground—you bring structure, clarity, and calm.
  • You Deliver Results. You’re committed to hitting your goals and KPIs and know how to execute consistently.
  • You Communicate Like a Pro. You know how to make it land, whether it’s harsh feedback or executive reporting.
  • You’re All In. You lead with curiosity, bring solutions, not problems, and show up with full accountability.

    • What You’ll Do

    1. Be the Voice of the Client : Own key client relationships—understand their business priorities, challenges, and success metrics. Deliver a high-touch, proactive experience that drives satisfaction and results.

    2. Drive Renewals & Growth : Lead the strategy for renewals and upsells. Identify new opportunities and collaborate with Sales to grow revenue across your account portfolio.

    3. Build Strategic Partnerships : Act as the trusted advisor for client stakeholders, ensuring alignment, clarity, and ongoing engagement across technical and business teams.

    4. Collaborate & Deliver : Work closely with our delivery team to ensure performance meets (and exceeds) expectations. Champion quality, transparency, and problem-solving.

    5. Track & Optimize : Own NPS and satisfaction metrics for your accounts. Surface feedback and insights that drive continuous improvement and innovation.

    6. Know the Market : Stay sharp on tech and staffing trends. Share competitive intelligence and client opportunities with internal stakeholders to stay ahead of the curve.

    What You Bring

    5+ years in client success, sales, or account management roles

    3+ years of proven success in a B2B customer-facing environment

    Demonstrated experience growing existing accounts and driving renewals

    Background in the tech industry or staff augmentation is a strong plus

    Strong communication, negotiation, and project management skills

    Fluent in English and Spanish

    Comfortable managing multiple large accounts

    Based in LATAM with occasional travel to the U.S. and quarterly LATAM meetups

    What’s In It For You

    Work with top U.S. tech companies

    Join a fast-growing, values-driven company

    Own meaningful client relationships

    International team, async-first culture

    Base compensation plus commissions

    Additional Compensation

    Performance-based bonus tied to client retention & growth

    Quarterly company offsite trips

    Monthly wellness stipend

    Learning & development budget

    Access to top-tier coaching & leadership training

    Paid time off + local holidays

    Laptop & remote setup

    Health Insurance

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    Account Manager • Mexico