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Service Agent Analyst

Service Agent Analyst

BroseMéxico
Hace 8 días
Descripción del trabajo
  • Querétaro
  • Service Agent Analyst
  • As a successful family-owned company on a path to global growth, the Brose Group offers challenging responsibilities and exciting career opportunities to performance-driven, skilled specialists with solid professional knowledge and proven career expertise who wish to contribute to our company's success.
  • Your tasks
  • Maintain customer specific database systems and Brose SAP systems (Sales Orders, Delivery Notes, Invoicing / shipments, ISP, etc ) - is expert in customer poral usage
  • Support annual sales planning strategy by updating the details of future business projections into our database (ISP, MID).
  • Follows up open invoices / payments in alignment with Account Manager and Finance
  • Manages OEM Tooling Invoicing in alignment with Account Manager and according to Brose standards - organize invoices, asset tags and photos for audit, prepare customer documents, follow up with customer
  • Records Management - Customer contracts (Tooling / Pc Price / Prototype)
  • Manages commercial change management documentation between customer and Brose, incl.

    • GECOS, SAP, customer change management system - tracks and closes open topics

    • Assist Account Managers with new business proposals, develop and prepare quotations for new and service business, market analysis, benchmarking, presentations
    • Manages directed parts pricing and change management process (GECOS / customer process) in alignment with purchasing and Account Manager - including potential alignment with customer and Brose finance
    • Builds and maintains customers relationships at various levels of the customer's organization, some travel may be required
    • Prepares monthly reports for business updates.

      • SAP, Forecast, etc..)

    • Your Profile
    • 2-year Associate degree in Business or Technical program or 3-5 year in Industrial support function.
    • English fluent
    • Excel & SAP (Desirable)
    • We offer you a modern working environment with our Brose working world
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    Service Agent • México