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FP&A Support (USD - Remote)

FP&A Support (USD - Remote)

VinttiMexico, Mexico
Hace más de 30 días
Descripción del trabajo

Location : Remote

Working hours : Full Time

Salary : USD

Overview :

We are seeking individuals with a unique blend of technical and financial expertise to join one of our client's FP&A Operations team. You will be the first point of contact for their customers, offering expert assistance on technical and product-related issues. This role

will provide you with the opportunity to work closely with finance professionals, including C-level executives, and gain insights into how various industries approach financial planning, strategic decision-making, and digital transformation.

On a daily basis, you will :

  • Act as the primary contact for customers, guiding them to maximize the potential of our product and support their financial digital transformation.
  • Resolve complex issues related to our FP&A software, working closely with our engineering and product teams to enhance product capabilities.
  • Develop deep product expertise to provide effective user guidance and training.
  • Work with team members to provide global support, adapting to the diverse needs of our international customer base.
  • Understand and support the unique financial strategies and digital transformations of clients from various industries.
  • Diagnose product issues, propose solutions, and collaborate with engineering and product teams to improve our product's functionality.

Key Responsibilities :

  • Provide top-notch customer service by addressing and resolving technical issues through email, and occasionally via live calls for more complex cases.
  • Collaborate with engineering to diagnose and solve software bugs, and provide feedback to the product team for continuous improvement.
  • Educate users on best practices, new features, and troubleshooting processes to enhance their experience with our platform.
  • Engage in deep problem-solving activities, analyzing financial data and technical issues to provide timely and accurate solutions.
  • Track and manage support tickets, ensuring timely resolution and customer satisfaction.

    • Qualifications :

  • At least 2 years of experience in FP&A or financial planning is required.
  • Excellent verbal and written communication skills.
  • Experience Building Financial Statements
  • Proficiency in Excel and strong analytical skills.
  • Ability to provide empathetic and patient customer service, with a focus on ensuring customer satisfaction.
  • Demonstrated ability to independently learn and apply new knowledge.

    • Nice to have :

  • Experience in technical support, financial software, or related fields is a plus.
  • Familiarity with ERPs, BI tools, SaaS, and finance is a plus.
  • Experience with Zendesk, Slack, Jira, Notion, Product Board, Power BI, SQL, or Python is a plus.
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    Support • Mexico, Mexico