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Site Reliability Engineer

Site Reliability Engineer

HCLTechMexico, Mexico
Hace 14 días
Descripción del trabajo

HCL is looking for around 7 technical support engineers with the below skills :

SKILLS :

  • Provide exceptional technical support to customers and partners via chat, email, phone, and screen-share sessions.
  • Troubleshoot complex issues and provide timely resolution. Issues may involve but are not limited to cloud environment services, API usage and errors, application performance, Cloud Cost Management, Security issues, Flexera SaaS application and / or configuration issues, and many more.
  • Communicate effectively with Product Management and Engineering regarding defects and enhancement requests.
  • Maintain product, platform, and industry knowledge necessary to offer outstanding technical support to customers.
  • Lead periodic internal team training as scheduled.
  • Participate in on-call weekend rotation, as needed.

Requirements :

  • 3+ years of professional experience in a Technical Support role.
  • Passionate customer orientation and dedication.
  • Strong analytical and problem-solving skills. Possesses intellectual curiosity. Eagerness to learn new technologies / skills.
  • Solid interpersonal skills. Excellent verbal, written, and listening communication skills in English. Successfully conveys and receives intended messages while maintaining relationships.
  • Ability to handle multiple activities and prioritize activities based on customer Service Level Agreements (SLAs), while maintaining a sense of urgency to provide a positive customer experience.
  • Manage time, goals, and priorities to improve and add value continuously.
  • Comfort in a fast-paced environment where team success is encouraged.
  • Experience with at least one Cloud provided (AWS, GCP, Azure).

    • Preferred :

  • AWS Cloud Practitioner or Azure Fundamentals certifications.
  • Familiarity with Container technologies (Kubernetes).

    • Education :

  • Bachelor’s degree in computer science, information technology or related field.

    • Benefits :

  • Christmas bonus 30 days
  • Vacation bonus 25%
  • 100% Payroll schema with Social security IMSS.
  • 12 vacation days at first year
  • Life Insurance
  • Profit Sharing (PTU) (15 days to 1 month of salary)
  • Major medical insurance
  • 13% Saving funds ($108,000 anuales aprox)
  • Meals Allowance ($3,400 mensuales aprox)
  • Remote bonus ($850 mensuales aprox)
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    Reliability Engineer • Mexico, Mexico